Order Cancellation
We accept order cancellations before the product has been shipped or manufactured. If a customer needs to cancel an order after the transaction has already been completed, the e-commerce platform will charge a transaction fee, which will be deducted from the order amount. If the product has already been shipped, we can no longer cancel the order.
For cancellations, please contact us by email: S99GPSWatch@outlook.com
Product Returns
We accept returns. Customers have the right to request a return within 30 days of receiving the item. Unfortunately, if more than 30 days have passed since delivery, we cannot offer a refund or exchange.
Your item must be in its original condition, meaning it must be unworn or unused, with all original tags attached and properly packaged. You must also provide a coupon or proof of purchase.
To return an item, please contact us at S99GPSWatch@outlook.com. If your return is accepted, we will send you a return label along with instructions on how and where to send your package. Returns sent without a return label will not be accepted.
You can contact us at S99GPSWatch@outlook.com at any time if you have questions about returns.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the product is defective or damaged, or if you received the wrong product, so that we can assess and resolve the issue.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized items (e.g., special orders or personalized products), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns for promotional items or gift cards.
Refunds
1. Check Your Bank Account: Make sure there is no refund transaction showing on your bank account.
2. Contact Your Credit Card Company: If you cannot find the refund, contact your credit card company, as it may take some time for the refund to be processed.
3. Contact Your Bank: If you have not received any information from your credit card company, contact your bank for assistance.
4. Important Note: If you have completed all of the steps above and still have not received your refund, please contact us by email at S99GPSWatch@outlook.com.
Return Process:
1. Contact Confirmation: Please contact us first by email at S99GPSWatch@outlook.com to confirm the status of your package.
2. Package Inspection: Once the package is confirmed to be in proper condition, follow the customer service instructions to return the goods.
3. Prior Approval Required: Packages returned without prior authorization will not be eligible for a refund.
4. Return Shipping Costs: You are responsible for the return shipping costs, which are non-refundable.
5. Refund Instructions: If a refund is issued, the return shipping costs will be deducted from the refund amount.
loading
